Cancellation &
Refund Policy
Transparency and respect for time are the foundation of our luxury service. Please review our policies designed to ensure a flawless experience for every guest.
Appointments & Cancellations
Your time is precious, and so is ours. To ensure every client receives our undivided attention, we operate on a strictly scheduled basis.
We kindly request a minimum of 24 hours notice for any cancellations or rescheduling.
Cancellations made less than 24 hours in advance will incur a 50% charge of the reserved service.
Cancellations made with more than 24 hours notice will not incur any penalties.
Late Arrivals & No-Shows
Punctuality helps us deliver the flawless experience you expect without compromising the next client's appointment.
If you arrive more than 15 minutes late, we may need to shorten your service time to stay on schedule. The full service fee will still apply.
If your late arrival prevents us from performing the service entirely, it will be treated as a No-Show.
No-Shows will be charged 100% of the reserved service amount, and future bookings may require a non-refundable deposit.
Refunds & Exchanges
We are committed to exceptional service and high-quality products. While we do not offer direct refunds on services, your satisfaction is our priority.
Salon services are non-refundable. If you are unsatisfied, please notify us within 48 hours, and we will offer a complimentary correction.
Unused and unopened retail products can be exchanged or returned for store credit within 7 days of purchase.
Gift cards and promotional vouchers are strictly non-refundable and cannot be exchanged for cash.
Bridal & Group Bookings
For large parties and extensive bridal packages, specialized policies apply to protect the significant time blocked out for your event.
A 50% non-refundable deposit is required to secure bridal bookings and group parties of 3 or more.
Deposits can only be transferred to a new date if the event is rescheduled at least 14 days in advance.
Cancellations of group or bridal bookings within 7 days of the event will result in a charge for the remaining balance.