Our Refund
Policy
We stand behind the quality of our services and products. Review our refund guidelines designed to ensure clarity and satisfaction.
Salon Services
Our artists strive for perfection, and your satisfaction is our highest priority.
All salon services are strictly non-refundable.
If you are unsatisfied with the outcome of a service, please contact us within 48 hours of your appointment.
We will gladly offer a complimentary adjustment or correction within 7 days of the original service to ensure you leave happy.
Retail Products
We carefully select the premium products we carry, but we understand if something doesn't work out.
Unopened and unused retail products can be exchanged or returned for salon credit within 7 days of purchase.
Proof of purchase (receipt) is required for all retail returns or exchanges.
Opened or heavily used products cannot be returned or exchanged due to hygiene and safety regulations.
Deposits & Pre-payments
To secure significant time blocks for specialized services, we require upfront commitments.
Deposits made for standard appointments are fully refundable if the appointment is cancelled with at least 24 hours' notice.
Deposits for Bridal packages and group bookings (3+ people) are non-refundable to protect our artists' schedules.
Pre-paid service packages are non-refundable but can be transferred to another client with prior approval.
Gift Cards & Vouchers
Gift cards make the perfect present, providing access to our luxury salon experience.
Gift cards and promotional vouchers are strictly non-refundable and cannot be exchanged for cash.
Lost or stolen gift cards cannot be replaced or refunded.
Gift cards are valid for 12 months from the date of purchase unless otherwise stated on a specific promotional voucher.